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How do I verify my phone number?

In addition to receiving communications through email and the Peerspace platform, users have the option to receive text notifications as well. To enable text notifications you just need to verify your phone number.

Additionally, phone verification is essential for account security, profile verification, host payment authentication, and reactivating listings. If you encounter issues during verification, troubleshooting guidance is available below.

Troubleshooting Phone Verification Issues

If you encounter issues during phone verification, consider the following steps:

  • Confirm Your Phone Number: Ensure the phone number on your account is correct and capable of receiving text messages. If you entered an incorrect number, update it in your profile.

  • Use a Mobile Number: Landlines or numbers that cannot receive texts are not suitable for verification. Provide a mobile number instead.

  • Try a Different Browser or Device: Attempt verification through both the Peerspace app and the desktop or mobile web versions to identify platform-specific issues.

  • Clear Browser Cache: Log out of your account, clear your browser's cache, and log back in to resolve potential browser-related issues. If these steps do not resolve the issue, please reach out to Peerspace support for further assistance.

  • While logged into the site, click your profile photo in the upper right corner.

  • Select “Profile” from the dropdown menu.

  • Click the blue “Verify phone” button.

  • Enter the 4 digit code on the site that was sent via text to the number on file.

FAQs on Phone Verification

  • What if I entered the wrong phone number during sign-up? If you entered an incorrect phone number, update it in your profile.

  • Why do I need to confirm my phone number? Phone number confirmation is a security measure to ensure the authenticity of your account and enable features like reactivating listings.

  • Can I verify a phone number that cannot receive texts? Yes, you can verify such a number by contacting Peerspace support. They can manually verify the number after confirming your account details.

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