Once you submit a new space or listing, it enters our review queue. Here is what you need to know about the status of your submission:
Review timeline
Most new space submissions and resubmissions are reviewed by our team within 1 hour during standard operating hours.
Common reasons for delays (pending status)
Photo Quality & Quantity: We require a minimum of 10 high-quality photos (though 20+ is recommended). Photos must clearly depict the space included in your hourly rate and cannot be blurry or low-resolution. View photo tips and requirements.
Payout Information: Your bank account must be fully set up for direct deposit. Payouts are sent via direct deposit after a booking is completed, so missing fields in your host profile will prevent your listing from going live.
Incomplete Details: Missing required information such as FAQs, amenities, and host rules.
How to complete required updates
If our team determines that your listing needs changes before it can go live, you will receive an email from [email protected] with the subject: "Updates required to get your space live."
To complete required updates:
Click "Review required updates" in that email to see the specific details.
Alternatively, go to your "My Listings" tab and click "View required updates" on the space onboarding form.
Once updates are complete, click "Resubmit your space for review"
Why a listing might be rejected
In some cases, a space may not qualify for the platform. Common reasons include:
The space does not meet our quality or safety standards.
The space is a non-stationary/mobile space or a community-shared area
The space is already listed under a different account.
The space is connected to a suspended or deactivated account.
If you have questions about your specific submission, please contact support.