Host-initiated cancellations can significantly inconvenience guests and reflect poorly on the trust and security of our marketplace.
Hosts cancelling bookings may be responsible for costs incurred by Peerspace or the Guest associated with any cancellation. The Peerspace team will notify hosts if incurred costs from a host-initiated cancellation are reported.
Additionally, Host-initiated cancellations can result in penalties, which can include fines, suspension of your listings, and termination of your account. Hosts may also lose their Power Host or Instant Book Status, and their account access may be restricted, impacting their ability to manage bookings and communicate with guests.
Cancellations due to extenuating circumstances
Peerspace may allow a Hosts to cancel a confirmed Booking due to extenuating circumstances (an “Excused Cancellation”). Peerspace may require Hosts to provide evidence to support an Excused Cancellation. No payout will be sent to the Host.
Instant Booking Cancellations
Some of the reasons hosts may cancel an Instant Booking penalty free:
Your guest has several unfavorable reviews that warrant concern
Your guest books for an activity that you do not allow in your listing
Your guest does not answer questions in a timely manner over Peerspace messaging
Your guest communicates something that indicates they are going to break your Host Rules
If you cancel more than 3 Instant Bookings, we may turn off this feature in your listings.
Importance of Keeping Calendars Updated
To avoid penalties, it is crucial to ensure your Peerspace calendar is accurately synced and updated. Hosts are encouraged to:
Regularly check and update their availability.
Sync their calendar with external scheduling tools to prevent conflicts. For guidance on syncing your calendar, review our calendar syncing guide in the Peerspace Help Center.
Bookings that violate Peerspace Social Events Policy
Hosts can cancel reservations without penalties if they present us evidence that shows the guest may violate our Social Events Policy. Such as message threads or previous reviews that mention parties, flyers posted on other websites or social media, etc.
Cancellations beyond the reasons provided above may be subject to a penalty. For details on penalties applied for host-initiated cancellations, please familiarize yourself with the full Cancellation and Refund Policy.
Preventive Measures
To minimize the risk of cancellations:
Double-check your availability before accepting bookings.
Use calendar syncing tools to ensure your availability is accurately reflected, especially if you are using our Instant Book feature.
Communicate promptly with guests if any issues arise.
By following these steps, you can maintain your reputation and avoid penalties on Peerspace.
How to Cancel a Booking
If you need to cancel a confirmed booking, follow these steps:
Navigate to the Bookings tab in your Peerspace account.
Select the specific booking you wish to cancel.
Click Cancel Booking at the top of the page.
Provide a reason for the cancellation and include a message to your guest.
Review the details and click Cancel Booking to confirm. Important: Messaging support or writing about the cancellation does not count as a formal cancellation. You must submit the cancellation through your account for it to be processed.
For any clarification on penalties, please reference the full Cancellation and Refund Policy.