Why was the system unable to verify my identity?

If the system is unable to verify your identity, please try again using the following tips:
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- Use a mobile device for your image and selfie captures
- The document image capture must be of the actual document—you cannot use a photocopy
- Ensure the document image capture is taken in a well-lit area, free from glare, and on a dark background
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If you continue to experience difficulty, please contact us by clicking on the support widget in the corner of your screen