If your credit card fails due to insufficient funds while processing a charge on Peerspace, follow these steps to resolve the issue and avoid potential consequences:
General Steps to Resolve Insufficient Funds Issues
Review Your Card Details: Check the card currently on file to ensure it has sufficient funds and is valid for the transaction. If necessary, add funds to the card.
Update Your Payment Method: If the card on file cannot be used, add a new valid debit or credit card. You can update your payment information by visiting the Peerspace Payment Methods page.
Notify Peerspace Support if Applicable: After updating your payment method, reply to the support email with the last four digits of the card you would like Peerspace to use for processing the charge if we have reached out to assist with processing a payment.
Specific Scenarios
Additional Charges
If your card fails for additional charges (e.g., overtime or split payments), update your payment method promptly. Failure to resolve the issue may result in the suspension of your Peerspace profile. In some cases, unresolved payments may be escalated to FairClaims, a third-party arbitration service.
Zip Code or Billing Errors
If the failure is due to a zip code or billing error, contact your bank to confirm that all card details are correct, including the name, expiration date, CVC code, and billing zip code. Once verified, re-add the card to your Peerspace account and retry the transaction.
If you need assistance removing an incorrect or outdated payment method, please reach out to Peerspace support.
Consequences of Unresolved Payment Issues
Account Suspension: Failure to resolve payment issues within the specified timeframe may result in the suspension of your Peerspace profile.
Escalation to Arbitration: If the issue involves additional charges and remains unresolved, it may be referred to FairClaims for a legally binding decision.
Contacting Support
If you encounter difficulties updating your payment method or resolving the issue, contact Peerspace support for further assistance. They can guide you through the process and ensure your booking is not affected. By following these steps, you can quickly resolve payment issues and continue enjoying Peerspace services without interruptions.