Peerspace support
Have questions about Peerspace? We are always adding to our Support Center to provide information about how the Peerspace marketplace works. If we can't answer your question in our FAQ, don't hesitate to contact us using the method of your choice.
Our regular support hours are Monday-Friday from 6am-6pm PST and Saturday-Sunday from 9am-6pm PST. If you reach out outside of those times, we'll get back to you as soon as we can.
Phone: +1 415 403-2421 Email: help@peerspace.comGeneral
Getting Started
Marketplace basics
- How can I update my booking?
- What is the cancellation and refund policy?
- How does the payment system work?
- Does Peerspace offer insurance?
- What are Concierge Services?
- What is a Power Host?
Hosts
Becoming a host
- What are the steps to becoming a Peerspace host?
- How does the Peerspace Host Referral Program work?
- How does Peerspace market my space?
- How do I become a Power Host?
- What are the benefits of being a Power Host?
- What types of spaces can I list on Peerspace?
Community
Booking policies
- What are the cancellation policies I can choose for my space?
- Can I cancel an Instant Booking?
- How do I charge overtime and additional charges?
- Why should I keep transactions and communications only through Peerspace?
- What do I do if a booking results in damages or missed expectations?
- What if I need to cancel a booking I confirmed with a guest?
Pricing and payments
- How should I price my space?
- What is the Peerspace service fee?
- How do I offer a custom price to guests?
- What is an 8+ hour discount?
- Can I require a security deposit?
- Why does Peerspace need my bank information?
Adding your space
- What are the requirements for live listings?
- How do I charge a cleaning fee when guests book my space?
- How do I add a listing to offer my space for other activities?
- How do I submit a new space or venue on Peerspace?
- How can I make sure I am allowed to list my space?
- Which of the listing categories should I list my space under?
Managing your account
- Why shouldn't I let booking requests expire?
- What factors determine where my listing appears in search results?
- How can I edit my listing?
- What happens when I receive a booking request?
- What is my response time and response rate?
- How do I maintain a healthy response time and response rate?
Perfecting listings
- How can I make my listing appeal to more guests and stay competitive?
- What should I add to the About the Space section of my listing?
- What should be in my Host Rules?
- How do I make a stronger Off-Site listing?
- How do I make a stronger Production listing?
- How do I make a stronger Event listing?
Calendar & Availability
- Can I override my Operating Hours for a guest?
- Can a guest book outside of my Operating Hours?
- How do I edit my Operating Hours?
- What are my Operating Hours?
- How does Instant Book work?
- How do I manage availability on Peerspace?
Food and bar tabs
Guests
Booking a space
- How can I share my booking details with attendees?
- How do I book a space using Instant Book?
- What is the Peerspace processing fee for guests?
- What are the benefits of booking through Peerspace?
- What is a custom price?
- When will I be charged for my booking?