Peerspace support
Have questions about Peerspace? We are always adding to our Support Center to provide information about how the Peerspace marketplace works. If we can't answer your question in our FAQ, don't hesitate to contact us using the method of your choice.
Our regular support hours are Monday-Friday from 9am-6pm PST. If you reach out outside of those times, we'll get back to you as soon as we can.
Phone: +1 415 403-2421 Email: help@peerspace.comGeneral
Getting Started
Marketplace basics
Hosts
Becoming a host
- What types of spaces can I list on Peerspace?
- What is the Peerspace service fee?
- What happens when I receive a booking request?
- How does Peerspace market my space?
- What is my response rate?
- How do I maintain a healthy response rate?
Booking policies
- What happens if a guest stays past the end of their booking?
- What happens if a guest cancels their booking?
- How do I book a guest at a special rate?
- Why should I keep transactions and communications only through Peerspace?
- What do I do if a booking results in damages or missed expectations?
- Can I schedule a site visit with a guest before they book?
Adding your space
- What are the requirements for live listings?
- How should I price my space?
- How do I charge a cleaning fee when guests book my space?
- What is an 8+ hour discount?
- How can I make sure I am allowed to list my space?
- Which of the uses should I list my space under?
Perfecting listings
- What should I add to the About the Space section of my listing?
- What should be in my Host Rules?
- How do I provide arrival and wifi instructions to guests?
- How can I share my Peerspace listing?
- How important are high-quality photos?
- How do I make a stronger Event listing?
Guests
Booking spaces
- What is the Peerspace processing fee for guests?
- What are the benefits of booking through Peerspace?
- What services can the Peerspace Concierge team provide?
- How do I book at a special rate I've agreed on with the host?
- Can I cancel my booking?
- When will I be charged for my booking?