Peerspace support
Have questions about Peerspace? We are always adding to our Support Center to provide information about how the Peerspace marketplace works. If we can't answer your question in our FAQ, don't hesitate to contact us using the method of your choice.
Our regular support hours are Monday-Friday from 6am-6pm PST and Saturday-Sunday from 9am-6pm PST. If you reach out outside of those times, we'll get back to you as soon as we can.
Phone: +1 415 403-2421 Email: help@peerspace.comHosts
Getting Started/General
- What is Peerspace?
- How do I create an account to list a space?
- How does Peerspace market my space?
- How do I connect with guests before, during and after a booking?
- Does Peerspace offer insurance?
- Why should I keep transactions and communications only through Peerspace?
Becoming a host
- What are the steps to becoming a Peerspace host?
- What information is required on my host profile?
- How much does it cost to list my space?
- How can I make sure I am allowed to list my space?
- Can I list my space if I live outside the US?
- How can I prepare myself to be a great host?
Adding Your Space & Listings
- What types of spaces can I list on Peerspace?
- Which of the listing categories should I list my space under?
- What are the requirements for live listings?
- What should I add to the About the Space section of my listing?
- What should be in my Host Rules?
- How do I provide arrival and wifi instructions to guests?
Editing & Perfecting Listings
- How can I edit my listing?
- How do I make a stronger Off-Site listing?
- How do I make a stronger Event listing?
- How do I make a stronger Production listing?
- How can I make my listing appeal to more guests and stay competitive?
- How can high-resolution photos improve my chances of getting booked?
Calendar & Availability
- How do I manage availability on Peerspace?
- Where can I view my calendar?
- How do I block time on my calendar?
- Can I sync a calendar with Peerspace?
- What are my Operating Hours?
- How do I edit my Operating Hours?
Pricing
- What types of add-ons can I charge for?
- Can I make an add-on required?
- What if an add-on is only available sometimes?
- How do I attach add-ons to an inquiry or booking request?
- How do I create an add-on?
- What are add-ons?
Payouts
- How do I download my payout history?
- What do my payout statuses mean?
- How does the payout system work?
- Why does Peerspace need my bank information?
- How do I add or change my bank account/direct deposit information?
- Should I verify my account as a business or individual?
Booking Updates
Cancellations
- What is the cancellation and refund policy?
- What are the cancellation policies I can choose for my space?
- How do I change my cancellation policy?
- What if I need to cancel a booking I confirmed with a guest?
- How do I cancel a booking?
- Can I cancel an Instant Booking?
Overtime & Extra Charges
- What do I do if a guest stays past their booking end time?
- How do I charge overtime?
- How do I submit overtime for bookings with a custom rate?
- How do I add charges to a booking after it has been accepted?
- Is there a fee for additional charges?
- How come ancillary/ extra charges are processed on different days from my booking payout?
Account Changes
- How do I change my email?
- How do I change my password?
- Can I have more than one email or account holder?
- How do I transfer my account to someone else?
- How do I pause my listings?
- How do I delete my account?
Account Management
- What happens when I receive a booking request?
- Why shouldn't I let booking requests expire?
- Can I schedule a site visit with a guest before they book?
- What factors determine where my listing appears in search results?
- What is my response time and response rate?
- How do I maintain a healthy response time and response rate?
Reviews
- Who can review my space?
- How do I edit a review?
- How do I write a review of a guest or attendee?
- How much time do I have to write a review after the booking ends?
- Why do I have to write a review for every guest?
- How do I view reviews written about me?
Community
Guests
Getting Started/General
- What is Peerspace?
- How do I create an account to book a space?
- What type of spaces can I find on Peerspace?
- What are the benefits of booking through Peerspace?
- What do I do if I did not receive the 4 digit code?
- How do I verify my email?
Contacting Hosts
Booking a Space
- How do I book a space?
- How do I book a space using Instant Book?
- How do I create a board?
- How do I manage a board?
- Are there restrictions on how I can use the space?
- What is the cleaning fee charged by hosts?
Booking Updates
Payments
- What forms of payment do you accept?
- When will I be charged for my booking?
- How do I add a credit/debit card?
- Can I put down a deposit on a space?
- How do I split payment on multiple credit cards?
- Why was I charged for a booking when my host declined/expired/I withdrew?
Cancellations
Missed Expectations
- What do I do if a host doesn’t show up or I’m unable to access the space?
- What do I do if my host is unresponsive after the booking is confirmed or the day of the booking?
- What do I do if the space looks nothing like the listing photos?
- What do I do if I have a problem with the host or space?
- What if I left items behind during my booking?