Peerspace support
Have questions about Peerspace? We are always adding to our Support Center to provide information about how the Peerspace marketplace works. If we can't answer your question in our FAQ, don't hesitate to contact us using the method of your choice.
Our regular support hours are Monday-Friday from 6am-6pm PST and Saturday-Sunday from 9am-6pm PST. If you reach out outside of those times, we'll get back to you as soon as we can.
Phone: +1 415 403-2421 Email: [email protected]General
Getting Started
Marketplace basics
Hosts
Becoming a host
- What are the steps to becoming a Peerspace host?
- How does the Peerspace Host Referral Program work?
- How does Peerspace market my space?
- How do I become a Power Host?
- What are the benefits of being a Power Host?
- What types of spaces can I list on Peerspace?
Booking policies
- What happens if a guest stays past the end of their booking?
- Why should I keep transactions and communications only through Peerspace?
- What do I do if a booking results in damages or missed expectations?
- What if I need to cancel a booking I confirmed with a guest?
- What happens if a guest cancels their booking?
- Can I schedule a site visit with a guest before they book?
Pricing and payments
- How should I price my space?
- What is the Peerspace service fee?
- How do I book a guest at a special rate?
- What is an 8+ hour discount?
- Can I require a security deposit?
- Why does Peerspace need my bank information?
Adding your space
- What are the requirements for live listings?
- How do I charge a cleaning fee when guests book my space?
- How do I add a listing to offer my space for other activities?
- How do I submit a new space or venue on Peerspace?
- How can I make sure I am allowed to list my space?
- Which of the listing categories should I list my space under?
Managing your account
Perfecting listings
- What should I add to the About the Space section of my listing?
- What should be in my Host Rules?
- How do I make a stronger Offsite listing?
- How do I make a stronger Production listing?
- How do I make a stronger Event listing?
- How do I provide arrival and wifi instructions to guests?
Food and bar tabs
Guests
Booking a space
- What is the Peerspace processing fee for guests?
- What are the benefits of booking through Peerspace?
- How do I book at a special rate I've agreed on with the host?
- When will I be charged for my booking?
- What is the cleaning fee charged by hosts?
- What can I expect when I book Concierge Services?