What is my response time?
Your response time is the average number of hours it takes you to respond to new inquiries and requests. It is not affected by follow-up messages, so you don’t need to send the final message in a conversation. If a guest sends you a booking request, replying with a message or accepting/declining counts as a response.
Your response time is displayed on each of your listings. Maintaining a good response time will show guests that you are an active and reliable host.
Note that the Peerspace system automatically pays attention to the timing of the inquiry. Your response time will not be adversely affected for inquiries that you receive in off hours or late in the evening. Please do the best you can to respond promptly within a reasonable time-frame in these situations.
What is my response rate?
Your response rate is the percentage of inquiries and requests from the past 90 days that you responded to within 24 hours. When a guest requests to book your space, replying to them or accepting/declining the booking counts as a response.
Your response rate is not affected by follow-up messages after the initial inquiry, so you don’t need to send the final message in a conversation. Having a response rate of 90% or higher will make you eligible to become a Power Host.
How can I improve my response time and rate?
The best way to improve your response time and rate is to respond to new messages quickly. Your most recent responses will carry more weight, so you will see your score improve quickly as your start to respond faster.
Knowing when a new message comes in is the first step to responding quickly. Here are a few ways to stay informed:
- Enable text notifications in your “Profile” tab
- Download the Peerspace App on iOS
- Add email@example.com to your address book
Ready to improve your response rate and response time? Explore tips for responding faster.