What do I do if a host cancels my booking?

While we expect host-initiated cancellations to be rare, we understand that unfortunate circumstances may occasionally necessitate a cancellation. If your host cancels your reservation, the transaction amount will be refunded in full and we will try our best to re-accommodate you, either at another space or at a later time in the same space.

If this happens to you, please email us as soon as you can or call us at +1 415-403-2421.

For more information, please familiarize yourself with our full cancellation and refund policy.

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