Can I cancel my booking?

We have put the Peerspace Cancellation and Refund policy in place to provide some flexibility for guests while still providing security for hosts who reserve their space in advance for guests.  

As a guest, you can withdraw a booking request that is pending and has not been approved by a host at any time, without penalty.

You can also cancel a booking within 24 hours of confirmation to receive a full refund, as long as that cancellation is also made more than 48 hours in advance of the booking start time.  

If you need to change the date of your booking or update any other details, use the ‘Update Booking’ button in your Inbox to request the change. Learn More

If you cancel a booking after the request has been confirmed by a host and outside the 48 hour window, your booking may be subject to a partial refund. Keep in mind, your card will be charged in full once the host accepts the booking.

Any short-notice cancellations, meaning they are made within 48 hours of the booking’s start time, are non-refundable. We highly recommend that you only submit a booking request when you are certain that a cancellation is very unlikely.

Cleaning fees are always refunded if you cancel a booking and do not use the space.

For more, please familiarize yourself with our full Cancellation and Refund policy and our Services Agreement.

Note: For cancellations regarding reservations confirmed before 12:00 am April 1st, 2019, please reference the "Effective Policy For Bookings Confirmed Before April 1st 12:00am PST" section of the full Cancellation and Refund Policy.

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