What if I need to cancel a booking I confirmed with a guest?

The cancellation of a confirmed booking by a host requires intensive logistical support and can impact the high standard of service by which Peerspace’s marketplace operates. As such, in the event of any cancellation of a confirmed booking by a host, Peerspace reserves the right to impose penalties on the host’s account including publishing an automated review indicating a cancelled booking, and suspending or terminating the host’s account.

A cancellation of a confirmed booking by a host should be made with at least 7 calendar days’ notice. In addition, if any host cancels more than one confirmed booking, Peerspace may, in its sole discretion, withhold future payouts to the host to make up for any losses incurred as a result of host’s initial cancellation. These losses may include but are not limited to, the additional costs required to complete a new booking for a guest that has been displaced by a host’s cancellation.

Please make sure to familiarize yourself with our cancellation and refund policy, which is detailed in our Terms and Conditions. While we know things may come up from time to time that would require a cancellation, the host-initiated cancellation policy exists to preserve the integrity of the community and the Peerspace marketplace.

In the event of an emergency in your space the day of a booking that would impact the guest's ability to use your space and require rescheduling (such as unexpected construction or complications with plumbing, power or other utilities) please let us know right away.

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