We consider our relationships with hosts to be partnerships in which we invest our time and resources to market and book your space on a regular basis. Taking communication off of the Peerspace platform is a violation of our Terms & Conditions, which are in place to ensure both a secure and positive experience for both hosts and guests.
Accepting payment outside of the Peerspace platform eliminates your ability to be protected by our Terms & Conditions, cancellation & overtime policies, dispute resolution process and $1,000,000 insurance policy. Hosts that violate this policy will be removed from the community and may be charged any owed service fees.
We have established these policies to help protect our hosts from fraud, potential risk, and other liabilities. By keeping transactions and communications on the platform, we can help ensure your security.
Please review how to use our messaging tools to communicate with guests. Our Customer Success team can also update your booking requests in our system to reflect pricing for any discounts or additional services you agree on with a guest.
If a guest tries to initiate a transaction outside of the platform, please get in touch.