What happens if a guest stays past the end of their booking?

Sometimes a guest's booking in your space is going so well that they decide they want to extend the length of their productive stay. As a host, if you allow a guest to stay beyond the length of time allocated in the booking, they will be charged for overtime at time-and-a-half (150% of your hourly rate) and prorated by the half-hour.

For example, if the guest stays beyond the scheduled end time for an additional 45 minutes, a charge for time-and-a-half would be collected for 60 minutes worth of time in the space. The price premium on overtime ensures that hosts are able to pay for any needed resources or staff to stay beyond the time previously agreed upon in the booking confirmation.

At the conclusion of each booking, you’ll receive an email with the subject line “How did it go with --? Any extra charges?”. Please report any overtime and/or damages within  72 hours of the booking’s conclusion in order for our team to take action.  You can do so by clicking on the blue “Add Charges” button in the email. We will confirm the charge with the guest and transfer the money to your bank account. Please note that these funds will be deposited to your account separately from your booking payout.

If you agree to let the guest use your space for additional time after the booking is confirmed but before it takes place, you can decide whether to charge it as overtime or at your space's normal rate.  If you decide to not charge overtime in this case, let our Support Team know, and we can update the guest's booking request with the extra hours.

For more information, head over to our explanation of the payment process

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