When a host accepts a booking request, they're essentially reserving their space for that guest and not considering other booking requests. So, if a guest cancels, it can create challenges for the host, especially as the booking date gets closer and it becomes harder to rebook the space. Of course, we understand that plans can change for our guests, and sometimes a cancellation is necessary.
To strike a balance, we’ve created a cancellation policy that offers flexibility for guests while also protecting the host, who’s committed to reserving their space
As long as a cancellation is made at least 48 hours before the booking start time, a guest may cancel a booking within 24 hours of the booking's confirmation without further obligation. If a booking is made in this 48 hour timeframe, or the cancellation is made more than 24 hours after it has been confirmed by the host, then the following cancellation and refund rules apply to guests. Likewise, the host will be entitled to a portion of their payout depending on what policy they have selected and when the cancellation occurs. In all cancellations, Peerspace retains our customary fees. All of this is outlined in the following tables:
| Guest Cancellation Timeline | Guest Refund | Host Payout |
| Very Flexible: |
|
|
|
Cancellation is submitted up to 24 hours prior to booking start time |
100% |
0% |
|
Cancellation is submitted less than 24 hours prior to booking start time |
Non-refundable |
100%, minus Peerspace service fee |
| Flexible: | ||
|
Cancellation is submitted up to 7 calendar days prior to booking start time |
100% | 0% |
|
Cancellation is submitted within 7 calendar days and 24 hours prior to booking start time |
50%, minus processing fee | 50%, minus Peerspace service fee |
|
Cancellation is submitted less than 24 hours prior to booking start time |
Non-refundable | 100%, minus Peerspace service fee |
| Standard 30 Day: | ||
|
Cancellation is submitted up to 30 calendar days prior to booking start time |
100% | 0% |
|
Cancellation is submitted within 30 - 7 calendar days prior to booking start time |
50%, minus processing fee | 50%, minus Peerspace service fee |
|
Cancellation is submitted less than 7 calendar days prior to booking start time |
Non-refundable | 100%, minus Peerspace service fee |
| Standard 90 Day: | ||
|
Cancellation is submitted up to 90 calendar days prior to booking start time |
100% | 0% |
|
Cancellation is submitted within 90 - 14 calendar days prior to booking start time |
50% |
50%, minus Peerspace service fee |
|
Cancellation is submitted less than 14 calendar days prior to booking start time |
Non-refundable |
100%, minus Peerspace service fee |
Refunds
Refunds to guests will only apply when a cancellation request has been formally submitted through the Peerspace platform. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.
Cleaning fees are always refunded if a guest cancels a booking and does not use the space.
Cancellations by hosts
While rare, we understand that when a host cancels a confirmed booking, the guest’s event and plans can be severely impacted and may require intensive logistical support from Peerspace. If a host cancels a confirmed booking, Peerspace reserves the right to fully refund the guest and may apply penalties to the host’s account. More details on the host-initiated cancellation policy can be found here.
The cancellation policy is designed to be fair to both hosts and guests while maintaining the integrity of the Peerspace marketplace. We recommend that all hosts and guests review the full Cancellation and Refund policy. If you have any questions, please email us.