What is the cancellation and refund policy?

When a host confirms a booking request from a guest, they are agreeing to reserve that space indefinitely and not entertain other requests. Guest cancellations create problems for hosts because as the date draws closer to the start of the booking, the host's ability to rebook that space becomes increasingly difficult. At the same time, sometimes plans change for our guests and they may need to cancel a confirmed booking.

We have developed the Peerspace cancellation policy so that it provides some flexibility for guests while still providing security for a host who has reserved their space for the guest.

As long as a cancellation is made at least 48 hours before the booking start time, a guest may cancel a booking within 24 hours of the booking's confirmation without further obligation. If a booking is made in this 48 hour timeframe, or the cancellation is made more than 24 hours after it has been confirmed by the host, then the following cancellation and refund rules apply to guests. Likewise, the host will be entitled to a portion of their payout depending on what policy they have selected and when the cancellation occurs. In all cancellations, Peerspace retains our customary fees. All of this is outlined in the following tables:

Guest Cancellation Timeline Guest Refund Host Payout

 

Very Flexible:

 

 

Cancellation is submitted up to 24 hours prior to booking start time

100%

0%

Cancellation is submitted less than 24 hours prior to booking start time

Non-refundable

100%, minus Peerspace service fee

 

Flexible:    

Cancellation is submitted up to 7  calendar days prior to booking start time

100% 0%

Cancellation is submitted within 7 calendar days and 24 hours prior to booking start time

50%, minus processing fee 50%, minus Peerspace service fee

Cancellation is submitted less than 24 hours prior to booking start time

Non-refundable 100%, minus Peerspace service fee

 

Standard 30 Day:    

Cancellation is submitted up to 30 calendar days prior to booking start time

100% 0%

Cancellation is submitted within 30 - 7 calendar days prior to booking start time

50%, minus processing fee 50%, minus Peerspace service fee

Cancellation is submitted less than 7 calendar days prior to booking start time

Non-refundable 100%, minus Peerspace service fee

 

Standard 90 Day:    

Cancellation is submitted up to 90 calendar days prior to booking start time

100% 0% 

Cancellation is submitted within 90 - 14 calendar days prior to booking start time

50%

50%, minus Peerspace service fee

Cancellation is submitted less than 14 calendar days prior to booking start time

Non-refundable

100%, minus Peerspace service fee 


Refunds

Refunds to guests will only apply when a cancellation request has been formally submitted through the Peerspace platform. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.

Cleaning fees are always refunded if a guest cancels a booking and does not use the space.

Cancellations by hosts

While rare, we understand that when a host cancels a confirmed booking, the guest’s event and plans can be severely impacted and may require intensive logistical support from Peerspace. As such, in the event of any cancellation of a confirmed booking by a host, Peerspace reserves the right fully refund the guest and impose penalties on the host’s account. More details on the host-initiated cancellation policy can be found here.

The cancellation policy has been created to remain fair to both parties and to protect the integrity of the Peerspace marketplace. We recommend that all hosts and guests review the full Cancellation and Refund policy. If you have any questions, please email us.

Note: For cancellations regarding reservations confirmed before 12:00 am April 1st, 2019, please reference the "Effective Policy For Bookings Confirmed Before April 1st 12:00am PST" section of the full Cancellation and Refund Policy.

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