What is the cancellation and refund policy?

When a host confirms a booking request from a guest, they are agreeing to reserve that space indefinitely and not entertain other requests. Guest cancellations create problems for hosts because as the date draws closer to the start of the booking, the host's ability to rebook that space becomes increasingly difficult. At the same time, sometimes plans change for our guests and they may need to cancel a confirmed booking.

We have developed the Peerspace cancellation policy so that it provides some flexibility for guests while still providing security for a host who has reserved their space for the guest.

A guest may cancel any booking within 48 hours of the booking's confirmation by the host without further obligation as long as that cancellation is also made more than 7 days in advance of the booking start time. If a booking is made in this short-notice timeframe, or the cancellation is made more than 48 hours after it has been confirmed by the host, then the following cancellation and refund rules apply to guests. Likewise, the host will be entitled to a portion of their payout depending on when the cancellation occurs. In all cancellations, Peerspace retains our customary fees. All of this is outlined in the table as follows:

Cancellation Date

Guest Refund

Host Payout

90+ calendar days prior to booking start time

75%, minus processing fee

25%, minus Peerspace service fee

89-30 calendar days prior to booking start time

50%, minus processing fee

50%, minus Peerspace service fee

29-8 calendar days prior to booking start time

25%, minus processing fee

75%, minus Peerspace service fee

7 calendar days or less prior to booking start time

Non-refundable

100%, minus Peerspace service fee

Refunds

Refunds to guests will only apply when a cancellation request has been formally submitted through the Peerspace platform. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.

Cleaning fees are always refunded if a guest cancels a booking and does not use the space.

Cancellations by hosts

While rare, we understand that when a host cancels a confirmed booking, the guest’s event and plans can be severely impacted and may require intensive logistical support from Peerspace. As such, in the event of any cancellation of a confirmed booking by a host, Peerspace reserves the right to impose penalties on the host’s account. More details on the host-initiated cancellation policy can be found here.

The cancellation policy has been created to remain fair to both parties and to protect the integrity of the Peerspace marketplace. We recommend that all hosts and guests review the full Cancellation and Refund Policy. If you have any questions, please email us.

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