What happens if a guest cancels their booking?

We have developed the Peerspace cancellation and refund policy so that it provides some flexibility for guests while still providing security for a host who has reserved their space for the guest.

A guest may cancel their booking within 48 hours of the booking's confirmation by the host without further obligation as long as that cancellation is also made more than 7 days in advance of the booking start time. If a booking is made in this short-notice timeframe, or the cancellation is made more than 48 hours after it has been confirmed by the host, then the following cancellation and refund rules apply:

Cancellation Date

Guest Refund

Host Payout

90+ calendar days prior to booking start time

75%, minus processing fee

25%, minus Peerspace service fee

89-30 calendar days prior to booking start time

50%, minus processing fee

50%, minus Peerspace service fee

29-8 calendar days prior to booking start time

25%, minus processing fee

75%, minus Peerspace service fee

7 calendar days or less prior to booking start time

Non-refundable

100%, minus Peerspace service fee

Cleaning fees are always refunded if a guest cancels a booking and does not use the space.

In all cancellations, Peerspace retains our customary fees. Please review the full cancellation and refund policy, which has been created to remain fair to both parties and to protect the integrity of the Peerspace marketplace. If you have any questions, please email us.

For more on our cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with our latest Terms and Conditions.

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