All charges (except security deposits) are processed via the Peerspace platform. Additional charges are processed differently depending on if the event has occurred yet or not.
Before the event takes place:
You can update the date, time, and price (including the space subtotal, cleaning fee, and any add-ons) up to 1 hour before the booking starts. Simply locate the booking from your Bookings tab and select "Update Booking." Learn more.
After the event takes place:
At the conclusion of each booking, you’ll receive an email with the subject line “Leave a review for {Guest Name}”.
If you need to report damages or any other charges, such as additional services you provided, click the “Report Other Charges” button.
Peerspace will use your submitted information to confirm the charges with the guest. The guest will have 48 hours to review and will then be charged. Payouts are automatically deposited into the bank account you have on file. Depending on when the charges are submitted, the payment may be issued in a separate payout.
Peerspace is unable to pursue or support arbitrary fines. Arbitrary fines are fines with an unspecified or unverifiable third party value. Third party receipts/invoices/estimates to substantiate the requested costs are required.
Examples of arbitrary fines include but are not limited to:
- Penalty/Inconvenience Fines
- Smoking fees
- Confetti/Glitter usage
- Furniture Rearrangement
- Additional Cleaning
- Trash Removal
- Billing of your own time/labor
- Potential lost revenue
Please note: Peerspace collects a 15% service fee on all additional charges, except damages.