What do I do if a guest stays past their booking end time?

Sometimes a guests booking is going so well they will want to stay past their scheduled end time. It is entirely at your discretion whether you allow a guest to stay overtime or not.

If you decide to offer overtime please let the guest know:

  • The overtime rate (1x or 1.5x hourly rate)
  • The number of hours they can stay overtime 
  • A reminder when time is almost up 

Be sure to communicate and confirm with guests in order to be transparent and avoid miscommunication.  

Click here for additional assistance on how to charge for overtime.

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