What do I do if a host is unresponsive?

While we’ve designed an easy to use system for contacting hosts, you may run into a scenario where a host is unresponsive.  

Prior to a confirmed booking, you can see the host response time on their listing page. This metric is an average amount of time a host takes to respond to inquiries and requests. Most hosts respond within 24 hours, but if you’re having difficulty receiving a response, let us know 

After a booking is confirmed, if you’re finding a host unresponsive for days at a time, reach out to us and we’ll contact the host on your behalf.

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