We know these are challenging times with many important events being disrupted. Our Customer Experience team remains committed to assisting our host and guest communities by responding to support requests in a timely manner.
We can be reached via email through email@example.com Monday - Friday from 8am-5pm PST and our support resources can be accessed through our Help Center. If you are contacting us outside of business hours, our team will get back to you within the next available business day.
If there is an emergency outside of our available support hours, immediately alert the proper authorities including police and/or emergency response. Once the proper authorities have been contacted, please email firstname.lastname@example.org no later than 72 hours after the reported incident with a detailed description of the events that took place. Don’t forget to include any relevant evidence as this required for our team to review the case. For more information on Peerspace’s Dispute Resolution process, please click here.