Our continued top priority is the health and safety of our community and we remain committed to supporting you in this time of uncertainty. Following the declaration of the COVID-19 as a pandemic by the CDC, we updated our Cancellation and Refund Policy to clarify the known risks associated with bookings taking place throughout this period. We have summarized the key components of the policy here:
Cancellations for bookings made before March 25th and with start times between March 25th and May 31st are eligible to receive a refund due to the pandemic. Reservations that qualify will have the option to reschedule as many times without penalty or receive a Peerspace credit for the full booking amount in lieu of a refund. Hosts can cancel bookings in this date range without impacting their Power Host status.
Cancellations for bookings made before March 25th and with start times following May 31st will not be eligible to receive a full refund due to the pandemic. However, guests have the option to reschedule their reservation for a future date so long as the host is able to accommodate. If a guest cannot reschedule and can provide evidence of COVID-19-related circumstances, such as health or travel restrictions, restrictions on gatherings, quarantines or shelter in place mandates as their reason for cancelling, Peerspace may at its discretion issue Peerspace Credit for a future booking.
Cancellations for bookings made after March 25th will be refunded and paid in accordance to the Host’s cancellation policy listed at the time of the booking’s confirmation. If a payout is due to a host from a nonrefundable guest-initiated cancellation, it will be processed for deposit within a reasonable timeframe (usually within 7 days).
Please note: all cancellations are final once they have been processed. Any Peerspace Credits issued to and accepted by guests cannot be refunded at a later date.
For more information, please reference the sections highlighted Policy for Cancellations Due to COVID-19 and Peerspace Credit within the Peerspace Cancellation and Refund Policy.
For other requests and extenuating circumstances, please contact our support team through firstname.lastname@example.org.