While we expect host-initiated cancellations to be rare, we understand that unfortunate circumstances may occasionally necessitate a cancellation.
If your host cancels your booking, the transaction amount including all Peerspace fees will be refunded to you in full. Our Customer Experience team will try our best to re-accommodate you, either in another space or at a later time in the same space. For detailed guidance, please refer to our comprehensive resource on locating alternative spaces after a cancellation.
We understand that these cancellations impact the high standard of service by which Peerspace’s marketplace operates, and we have formalized a host-initiated cancellation policy to discourage cancellations outside of emergencies.
For more information, please familiarize yourself with our full Cancellation and Refund Policy.
If you have experienced financial losses due to a booking cancellation on Peerspace, there are specific steps you can take to address the situation. Below is a comprehensive guide to help you navigate the process:
Notify Peerspace Within 72 Hours
To be eligible for compensation, you must notify Peerspace of your financial losses within 72 hours of the cancellation. Claims submitted after this timeframe cannot be pursued for compensation. This policy ensures timely review and resolution of claims.
How to Submit Your Claim
Follow these steps to submit your claim:
Log in to your Peerspace account.
Navigate to the support section or contact Peerspace support directly.
Provide detailed information about the financial losses incurred, including any relevant documentation or receipts.
Submit your claim within the 72-hour window.
Peerspace will review your claim and determine eligibility for compensation. If additional information is required, the support team will contact you.
By following these steps, you can ensure that your claim is reviewed promptly and that you have the best chance of resolving any financial losses resulting from a booking cancellation.