It is important to always do a walk through (ideally with the host) prior to the beginning of your event. Any pre-existing damages should be brought to the attention of the host and documented with photographs and/or video.
In the event the pre-existing damages prevented you from moving forward with your booking, please report the details of your issue using this form within 72 hours of your booking.
Once the form has been submitted, a specialist will review your case and follow up with you via the email address associated with your Peerspace account within 24–48 hours.