What is the message template tool?
The message template tool allows hosts to save and reuse messages they send frequently to guests. This feature helps you respond quickly and consistently to common inquiries, booking confirmations, check-in instructions, and other routine communications.
Where can I find the message template tool?
The message template tool is located in your inbox. When you're viewing a conversation with a guest, look for the + icon at the bottom of the message thread where you compose messages.
How do I create a new message template?
Open a thread and start a conversation in your inbox
Click the + icon at the bottom of the message thread
Select "Message templates" from the menu
Click "Create new template" button
Enter a template name (required) - use a descriptive name so you can easily find it later
Write your message in the content field
Save your template
You can also edit and delete message templates from here
Note: All templates must have a title to be saved.
How do I use a saved template?
Simply open the message template and select which one you want to send. Once you click the message, the message will be applied to the message thread and you can edit it to add names and personalize the message and send.
What types of messages should I create templates for?
As a host, you should use templates for any messages you find yourself sending regularly. The goal of the feature is to prevent the need to re-type the same content over and over. Some ideas for template types:
Arrival instructions - Access codes, parking details, and check-in procedures
Welcome messages - Greet new guests after they book
Booking confirmations - Confirm details and next steps
Thank you messages - Follow up after events to request reviews
Check-out reminders - Share departure procedures
Frequently asked questions - Answer common questions about WiFi, amenities, equipment, etc.
House rules reminders - Communicate important policies