Safety Tips for Hosts

Be transparent

Transparency is key and the foundation for trust when hosting. Make sure to set clear expectations with all prospective guests and provide accurate information about the unique features and amenities of your space. 


Get to know your guest

Please make sure to read previous reviews before accepting a booking request. 

Remember, all users must be at least 18 yrs old in order to transact through Peerspace. If a guest appears to be underage or is misrepresenting the user on the profile, please reach out to us so we may intervene and obtain secondary verification documents. 

 

Ask clarifying questions before accepting a booking

Make sure to ask clarifying questions about the guest’s event, their expectations about the space, and their attendees, especially if alcohol will be present. If you’re not sure where to start, see 21 Questions Every Peerspace Host Should Ask

Note: Events with alcohol or ticket sales may require special event permits.

 

Prepare for and supervise bookings

As a host, you are solely responsible for protecting your space and amenities. 

Before a booking starts, remove or secure valuable, vulnerable, or sensitive items. Monitor your space and amenities by conducting a walkthrough with your guest before and after the booking. Document the state of the space and amenities pre and post-booking by taking photos/videos. If you plan to stay on site or supervise with live video surveillance, be transparent about this with the guest upfront to set appropriate expectations.  

 

If you ever feel unsafe or uncomfortable with a guest, please reach out to us at help@peerspace.com If it’s after hours and our team isn’t readily available, make sure to document the situation and collect evidence to the best of your ability.

 

Have more questions? Submit a request
Powered by Zendesk