How do I offer a guest more of a refund?

We understand that in some situations you may want to offer more of a refund than a guest was entitled to from your stated cancellation policy. Please reach out to us ASAP by clicking on the messenger widget in the corner of your screen and we’re happy to adjust the refund amount accordingly. Please note: if your request to offer a more lenient refund comes after 72 hours from the end of the booking, our team will need you to add a credit card to your account to recollect any processed payouts.