Sometimes additional costs come up during or after a booking has ended. If this happens, hosts can submit a charge request directly through Peerspace.
Submitting charges through the platform helps keep payments secure, ensures the request is properly documented, and keeps your booking protected with Peerspace host coverage.
Note: You can submit a request from the time your booking starts until 72 hours after it ends. Only one request can be active at a time — if you need to change a request before your guest has responded, withdraw it first and submit a new one.
How to request overtime, additional attendees, or add-ons
1. Open the booking's message thread in your Inbox in the Peerspace app.
2. Tap "Request additional payment from guest" at the top of the thread, review the rules, and tap Continue.
3. Edit the time, attendees, and/or add-ons you'd like to charge for. Setting a new end time for overtime does not change the time on the booking itself — it only requests a fee.
4. Add a message for your guest explaining the charge, then tap Send request.
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What happens after you submit
Your guest is notified and has 48 hours to accept and pay, or dispute the charge. If they accept, your payout is on its way once the charge is collected. If they dispute, our team will review and follow up with you.
This in-app flow covers:
Overtime — space used outside your booked hours
Additional attendees — more guests than originally booked
Add-ons — services or equipment that were not included in the original booking
Important: Communicate the charge clearly to your guest — the message you add is shown to them. You can only have one active request at a time, and requests can only be submitted from the app (your guest can accept or dispute from the app or on web). Payouts are automatically deposited into your bank account on file once a charge is collected; depending on timing, this may be a separate payout from your booking payout.
How to request charges for damages, cleaning, or rule breaks
1. Wait for the post-booking email asking "How was your booking with [guest name]?" — sent after your booking ends.
2. Find the "Were there any extra charges?" section of that email.
3. Click Add other charges to open the online form.
4. Fill out the form for property damages, cleaning fees, or rule breaks, and submit it within 72 hours of your booking's end time.
Best practices
To help avoid disputes:
Communicate clearly with the guest about the charge
Provide photos or documentation if applicable
Submit the request as soon as possible after the booking