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How to Improve Your Host Performance on Peerspace

Updated today

Hosting on Peerspace is more than just listing your space—it’s about creating a reliable, responsive, and professional experience for guests. Hosts who maintain strong performance metrics are more likely to succeed, get more bookings, and stand out in search.

If your account has been flagged for underperformance, here's how you can improve across each of our key performance areas to avoid impacts to your listing status and hosting eligibility.

Key Performance Metrics

Responsiveness

How quickly and consistently you reply to new inquiries

Booking Conversion

% of inquiries that become bookings

Booking Count

Total number of completed bookings

Contact vs. Booking Value

The estimated value of inquiries vs. total bookings value

Cancellations & Declines

Total number of host cancellations and booking declines

💬 Responsiveness

🏆 Top hosts respond in less than 2 hours on average

At risk threshold: 3+ missed messages or expired booking requests in 90 days

Tips to Improve:

  1. Use the mobile app for real-time notifications and easy message replies.

  2. Create easy, quick reply templates:

    "Thanks for your inquiry! I’ll review the details and get back to you shortly."
    "Thanks for reaching out! Based on your provided details, your request does not meet our minimum booking requirements. Feel free to provide additional details in case I'm misunderstanding."

  3. Report unsolicited messages to our host support team.

📈 Booking Conversion

🏆 Top hosts convert 50% or more of inquiries into bookings

At risk threshold: Less than 10% of inquiries convert into bookings

Tips to Improve:

  1. Use invite-to-book to send one-time custom offers.

  2. Use accurate, transparent pricing.

  3. Complete FAQs such as Event FAQ to display rules and offerings on food, beverage, and more.

  4. Create add-ons to upsell food, beverage, service, or equipment packages.

📅 Booking Count

At risk threshold: 0 bookings in 12+ months after receiving 10+ inquiries

Tips to Improve:

  1. Upload 20+ high-quality images to your listing(s). Have a variety the clearly showcase the space and guests utilizing your space.

  2. Promote your listing externally by adding to your social bios and email signature

  3. Add a “Book Now” button to your website that directs guests to your Peerspace listing(s) to streamline booking process for visitors

💰 High Contact Value and Low Booking Value

At risk threshold: High contact value of inquiries and low total booking value transacted on platform

Tips to Improve:

  1. Ensure your listing pricing, rules, requirements, and offerings are accurate.

  2. Phone and in-person chats are okay —but ensure you transact the booking through Peerspace.

  3. Offline communications that do not result in bookings are a violation to Peerspace host terms. In some cases that involve violations of host terms, host may be fined a penalty fee.

❌ Cancellations & Declines

At risk threshold: excessive frequency of host cancellations and declined booking requests; unexcused cancellations and excessive declines due to availability.

Tips to Improve:

  1. If a booking request does not meet specific requirements, use invite-to-book to send a custom offer.

  2. Keep calendar(s) up-to-date. Pro-tip: sync a google calendar.

  3. Ensure your listing pricing, rules, requirements, and offerings are accurate.

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