Hosting on Peerspace is more than just listing your space—it’s about creating a reliable, responsive, and professional experience for guests. Hosts who maintain strong performance metrics are more likely to succeed, get more bookings, and stand out in search.
If your account has been flagged for underperformance, here's how you can improve across each of our key performance areas to avoid impacts to your listing status and hosting eligibility.
Key Performance Metrics
Responsiveness | How quickly and consistently you reply to new inquiries |
Booking Conversion | % of inquiries that become bookings |
Booking Count | Total number of completed bookings |
Contact vs. Booking Value | The estimated value of inquiries vs. total bookings value |
Cancellations & Declines | Total number of host cancellations and booking declines |
💬 Responsiveness
🏆 Top hosts respond in less than 2 hours on average
At risk threshold: 3+ missed messages or expired booking requests in 90 days
Tips to Improve:
Use the mobile app for real-time notifications and easy message replies.
Create easy, quick reply templates:
"Thanks for your inquiry! I’ll review the details and get back to you shortly."
"Thanks for reaching out! Based on your provided details, your request does not meet our minimum booking requirements. Feel free to provide additional details in case I'm misunderstanding."Report unsolicited messages to our host support team.
📈 Booking Conversion
🏆 Top hosts convert 50% or more of inquiries into bookings
At risk threshold: Less than 10% of inquiries convert into bookings
Tips to Improve:
Use invite-to-book to send one-time custom offers.
Keep your booking availability up-to-date.
Use accurate, transparent pricing.
Complete FAQs such as Event FAQ and Production FAQ to answer key questions about space and offerings and improve your rank in search. If you have food or beverage spend minimums, include these details in your Event FAQ.
Create add-ons to upsell food, beverage, service, or equipment packages. You can price each add-on per person, per item, per hour, or flat rate fee.
Tip: If you have food and/or beverage spend minimums, create an add-on to reflect this required spend in addition to the hourly rate.
📅 Booking Count
At risk threshold: 0 bookings in 12+ months after receiving 10+ inquiries
Tips to Improve:
Upload 20+ high-quality images to your listing(s). Have a variety the clearly showcase the space and guests utilizing your space.
Promote your listing externally by adding to your social bios and email signature
Add a “Book Now” button to your website that directs guests to your Peerspace listing(s) to streamline booking process for visitors
💰 High Contact Value and Low Booking Value
At risk threshold: High contact value of inquiries and low total booking value transacted on platform
Tips to Improve:
Ensure your listing pricing, rules, requirements, and offerings are accurate.
Phone and in-person chats are okay —but ensure you transact the booking through Peerspace.
Offline communications that do not result in bookings are a violation to Peerspace host terms. In some cases that involve violations of host terms, host may be fined a penalty fee.
❌ Cancellations & Declines
At risk threshold: excessive frequency of host cancellations and declined booking requests; unexcused cancellations and excessive declines due to availability.
Tips to Improve:
If a booking request does not meet specific requirements, use invite-to-book to send a custom offer.
Keep calendar(s) up-to-date. Pro-tip: sync a google calendar.
Ensure your listing pricing, rules, requirements, and offerings are accurate.