Why Was My Peerspace Account Flagged During a Marketplace Scan?
Peerspace conducts regular marketplace scans to ensure compliance with its Services Agreement and community standards. Accounts may be flagged for activities that violate these policies, which are designed to maintain a safe and inclusive environment for all users.
Common Reasons for Account Flagging
Offline Communication - Communicating with other users outside the Peerspace platform regarding booking arrangements or details, such as sharing personal contact information (e.g., phone numbers, email addresses).
Offline Payments - Conducting transactions outside the Peerspace platform using methods such as cash, check, Venmo, Cash App, Zelle, PayPal, or other mobile payment solutions.
Soliciting Services Outside the Platform - Using Peerspace primarily for advertising or marketing external services, or soliciting guests or hosts outside the platform.
Bartering - Engaging in the exchange of goods or services without monetary transactions.
Age-Related Restrictions - Users under the age of 18 are not permitted to create accounts or use Peerspace services.
Steps to Resolve Flagged Account Issues
If your account has been flagged, follow these steps to address the issue:
Review the Services Agreement - Familiarize yourself with Peerspace's policies to understand the specific violations.
Cease Non-Compliant Activities - Ensure all communication and transactions occur within the Peerspace platform. Avoid sharing personal contact details or conducting offline payments.
Update Profile Information - If flagged for inappropriate profile details, update your account name and photo to comply with Peerspace's guidelines.
Contact Peerspace - If you receive email outreach regarding your account, and you believe your account was flagged in error, please reach out to Peerspace support.
Preventative Measures
Adhere to Platform Policies: Always use Peerspace for all communications and transactions related to bookings.
Avoid Sharing Contact Details: Keep all interactions within the platform to ensure security and compliance.
Stay Informed: Regularly review Peerspace's Services Agreement and community standards to stay updated on policies.
By following these guidelines, you can ensure your activities align with Peerspace's standards and avoid potential account restrictions.