At Peerspace, our goal is to provide guests with a reliable, transparent, and seamless booking experience while helping hosts succeed on the platform. Listings may be paused if it doesn’t meet our hosting standards or community guidelines.
Common reasons for paused listings
🕒 Slow response time or non-responses
Hosts who don’t reply to recent guest inquiries or take too long to respond create a poor guest experience.
Failure to respond over an extended period may result in listing deactivation.
📅 Inaccurate calendar
Guests rely on accurate information to book. Your listing(s) may be paused for:
Declined bookings due to inaccurate calendar availability
Telling guests the space is unavailable on listed dates
📉 High inquiry value but low booking value
If your listing attracts many qualified guests but results in very few bookings, this may indicate that communications or expectations are preventing successful transactions.
Providing different prices than what’s displayed on the listing
❌ Excessive declines, expirations, or cancellations
A high rate of declined booking requests, expired inquiries, or cancellations negatively impacts guest trust and overall platform performance.
⛔ Host compliance violations
Directing guests to book outside Peerspace violates our Host Terms. As a reminder, in-person tours and phone calls can be a great way to give guests confidence in your venue, but please ensure all booking transactions take place on the platform. Otherwise, your account could be at risk of permanent suspension.
Incomplete account verification and direct deposit required fields
Listing inaccuracies or offering prohibited services (e.g., overnight stays) violate Peerspace guidelines.
Lack of documentation for necessary permissions to list the space.
Can my listing be unpaused?
We believe in giving hosts the opportunity to re-engage the right way. If you are committed to improving your hosting practices and following Peerspace’s terms, you can unpause your listing(s) at anytime.
How to unpause your listing
Click "edit" next to the listing you want to unpause. Then select "resume listing". You will have the option to unpause a single or all listing at one time.
Important! By continuing to host on Peerspace, you agree to:
Maintain all booking transactions on the Peerspace platform
Respond to booking requests and inquiries promptly and in a timely manner
Keep your availability calendar accurate through syncing or regular manual updates
Communicate with guests through Peerspace messaging, including summaries of any phone or in-person conversations.
📖 Learn more about host performance metrics here: Host Performance Guide.