Booking a space is meant to be hassle-free. If a host has Instant Book activated, guests can get an immediate booking confirmation as long as the event start time is at least 24 hours away. That said, there are some situations where a host might need to cancel or make changes. Here’s when that can happen:
Excused host cancellations
- The booked activity is not allowed in the space
- The guest has several unfavorable reviews that warrant concern
- The guest does not answer important questions concerning the activity in a timely manner over Peerspace messaging
- The guest’s communications indicate their planned activity will violate the Host Rules
Excused host modifications
- The activity description requires an adjustment to the cleaning fee
- The date booked has a special hourly rate which requires adjustment
- The number of attendees requires an adjustment to the subtotal or cleaning fee
- The host and guest have communicated and agreed to a modification to the booking details
Instant Book cancellation or modification requests occurring beyond the reasons provided above are unexcused and may result in penalties to the host account and/or refunding of the booking cost to the guest.