Published reviews cannot be rewritten upon request. However, we do have a process to evaluate reviews as needed once they are published on Peerspace.
If you believe a review violates this policy or you have documentation to demonstrate that a review should be removed, please contact our Support Team. Our Customer Experience team will review all supporting documentation provided and make a final determination. To ensure the integrity of our community feedback, Peerspace does not mediate the accuracy of reviews without conclusive documentation. We will only consider the removal of a review if one or more of the following materials are provided:
Peerspace Messages: Communication sent directly through the Peerspace platform.
Time-Stamped Photos/Video: Visual evidence that verifies the condition or state of the space at the time of the booking.
Official Receipts or Invoices: Documentation for professional services or repairs related to the booking.
Please note, we are unable to assist if the review is more than 6 months old.