Quick Responses = More Success on Peerspace! đ
One of the best ways to thrive on Peerspace is by responding quickly to guest inquiries and booking requests. We recommend getting back to guests within 2 hours and handling all requestsâeither approving or declining themâto keep your response rate in top shape.
A speedy response time shows potential guests that youâre an active and reliable host. Plus, keeping your response rate high can make you eligible for the
Get Notified Faster & Stay on Top of Your Inbox! đ˛
Navigate messages like a pro with these key tips to maintain a great response rate.
- Â Download the Peerspace App on iOS or Android
(Get the IOS or Android App here)
- Get immediate push notifications for incoming inquiries and requests.
- Send messages and manage bookings right from your phone.
- Use the invite-to-book feature to invite guests to book your space.
2. Enable text notifications
Verify your phone number to your Peerspace account under the Profile tab. Once verified, you'll receive SMS text notifications for new messages, requests, and bookings. You can opt-out of these notifications at any time.
3. Reply via email
Did you know that you can reply directly to email notifications from Peerspace? Simply hit âreplyâ to any email message notification and your response will be routed to the guest through Peerspace.
Tip: Add Peerspace (messages@peerspace.com, team@peerspace.com) to your email contact list to ensure that notifications wonât get lost in your spam folder. How to add contacts to gmail and apple mail.
5 Tips for Keeping a Great Response Time & Rate:
1. Act Fast! â°
Guests often reach out to multiple spacesâour top hosts respond within an hour. The quicker you reply, the better your chances of securing the booking!
2. Respond & Follow Up đ¨
If you canât answer a guestâs question right away, send a quick note to let them know youâll follow up soon. This keeps your response rate healthy and shows youâre on it!
3. Reply to Every Inquiry âď¸
Even if your space isnât available, suggest alternative dates or options. A quick response, even if itâs a âno,â goes a long way!
4. Handle Every Booking Request đ
Always take action on booking requestsâmessage the guest, accept, or declineâwithin 24 hours. Every response counts towards maintaining a strong response rate. For more tips on how to handle booking requests, see here.
5. Save Your Best Responses đŹ
Create templates for FAQs to save time and keep your replies consistent. Not sure where to start? Check out the Peerspace Message Library here.