Responding quickly to inquiries and requests is one of the most important things you can do to succeed on Peerspace. Maintaining a high response time will show guests that you are an active and reliable host. A high response rate will make you eligible for the Power Host program.
Here are a few simple ways to maintain a healthy response time and response rate:
The sooner you reply, the better chance you will have at closing the booking. Our top hosts typically reply within an hour.
1. Respond & follow up
When a guest sends an inquiry, the first thing they want to know is that there’s someone on the other end. If you aren’t able to address their questions right away, let them know you’re working on it and will get back to them soon.
2. Reply to every inquiry
Even if your space isn’t a fit for the activity, you should still send a prompt response to the guest. This will leave a good impression and protect your response rate. If your space is not available on the requested date, giving the guest alternatives may help you get the booking.
3. Reply to every booking request
Hosts should act on every booking request rather than letting any expire. Directly messaging the guest, accepting, or declining the request acts as a reply, so shoot to take one of these actions within the first 24 hours to maintain healthy response metrics. For more tips on how to handle booking requests, see here.
3. Save your common responses
Chances are you’re going to get similar questions from multiple guests. Create a simple template or list of answers to save yourself time.
Not sure where to start? Explore the Peerspace Message Library here.
In order to respond quickly, you need to know when you get a new message. Here are a few ways to make responding easier.
1. Download the Peerspace App on iOS
For iOS users, our app provides immediate push notifications for incoming inquiries and requests, and makes it easy to reply. Download it here.
2. Enable text notifications
Add your phone number to your Peerspace account under the Profile tab. Once you have verified your phone number, you'll receive text notifications for new messages, requests, and bookings.
3. Reply via email
Did you know that you can reply directly to email notifications from Peerspace? Simply hit ‘reply’ to any email message notification and your response will be routed to the guest through Peerspace.
Tip: Add Peerspace (email@example.com, firstname.lastname@example.org) to your email contact list to ensure that notifications won’t get lost in your spam folder. How to add a contacts to gmail and apple mail.