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  1. Support Center (EN)
  2. Trust & Safety
  3. Safety FAQs - Guests

Safety FAQs - Guests

  • Why couldn’t my transaction be processed?
  • What’s needed to successfully complete identity verification?
  • Can a host require that I show them an ID for my booking to proceed?
  • How do I obtain insurance for my booking?
  • My host is not requiring me to have insurance for my booking. Do I still need to have insurance to avoid cancellation?
  • Why is Peerspace asking for a Certificate of Insurance for my booking?
  • Who has access to my verification data?
  • Is identity verification required for all hosts to list their space?
  • Is identity verification required for all guests to request a booking?
  • The system is unable to verify my identity. Can I send you my documents via email?
  • Why was the system unable to verify my identity?
  • Why am I asked to verify my identity?
  • How does Identity Verification work?
  • What measures does Peerspace take to ensure the information I provide during identity verification is secure?
  • I recevied an email from Peerspace requiring that I verify my identity. Is this email legitimate?
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