Overtime: Overtime charges are automatically processed. Once a host submits overtime for your booking, your card on file will be charged and you will receive an email with the details. If you believe the Overtime charge has been made in error, you may reach out to us within 48 hours of the charge being made to file an official report.
Overtime is billed in fixed increments, typically 30 minutes, even if the extra time used is less than the increment. For example, exceeding the booking by 5 minutes may result in a 30-minute charge. The overtime rate is determined by the host and may be 1x or 1.5x the hourly rate. This rate applies to all time outside the confirmed booking, including setup and teardown, unless otherwise agreed upon.
Extra Charges: Additional charge items such as add-ons or additional cleaning submitted by hosts after a booking are manually handled by our Customer Experience Team. Once we receive the host submission, we email you with a breakdown of the charges. A 48-hour timeframe is provided to dispute any charges. After that time, the outlined charge will be processed accordingly via a valid card on file.
Damages: If a host reports damage from your booking, our Customer Experience team will email you directly with a summary of the damage, the reimbursement cost, and next steps. To pay for the damages, simply confirm the charge in the email from the team and provide the last four digits of the card on file you'd like us to use.
If you believe a charge is incorrect, follow these steps to resolve the issue:
Review the booking receipt and any messages exchanged with the host.
Provide evidence such as screenshots or photos to support your case.
Contact the host via Peerspace messaging to discuss the charge. Many disputes can be resolved directly.
If unresolved, escalate the issue to Peerspace support for further assistance.