Guests
Everything Peerspace guests need to know about how to use our marketplace to book inspiring spaces.
Getting Started/General
- What is Peerspace?
- How do I create an account to book a space?
- What type of spaces can I find on Peerspace?
- What are the benefits of booking through Peerspace?
- What do I do if I did not receive the 4 digit code?
- How do I verify my email?
Contacting Hosts
Finding a Space
Booking a Space
- How do I book a space?
- How do I book a space using Instant Book?
- Are there restrictions on how I can use the space?
- What is the cleaning fee charged by hosts?
- What is a custom offer?
- How do I withdraw a booking request?
Booking Updates
Payments
- When will I be charged for my booking?
- What forms of payment do you accept?
- How do I add a credit/debit card?
- Can I put down a deposit on a space?
- How do I split payment on multiple credit cards?
- Why was I charged for a booking when my host declined/expired/I withdrew?
Cancellations
Missed Expectations
- What do I do if a host doesn’t show up or I’m unable to access the space?
- What do I do if my host is unresponsive after the booking is confirmed or the day of the booking?
- What do I do if the space looks nothing like the listing photos?
- What do I do if I have a problem with the host or space?
- What if I left items behind during my booking?
Damages
Overtime & Extra Charges
Account Changes
- How do I change my email?
- How do I change my password?
- Can I have more than one email or account holder?
- How do I transfer my account to someone else?
- How do I switch from Facebook login to email login?
- How do I switch from Apple ID login to email login?