Guests
Everything Peerspace guests need to know about how to use our marketplace to book inspiring spaces.
88 articles
What type of spaces can I find on Peerspace?
What are the benefits of booking through Peerspace?
What is Peerspace?
How do I create an account to book a space?
What do I do if I did not receive the 4 digit code?
How do I verify my email?
How do I verify my phone number?
How can I prepare myself to be a great guest?
How does the Peerspace Affiliate Program work?
Peerspace 101: Getting Started
What is the cleaning fee charged by hosts?
Does Peerspace offer insurance?
Can a space have security cameras?
Can you host a party at a space on Peerspace?
How do I book a space using Instant Book?
Are there restrictions on how I can use the space?
What is the invite-to-book feature?
How do I withdraw a booking request?
How can I share my booking details with attendees?
What can hosts charge for?
How do I book a space?
Is a Permit Required for My Booking?
How does the payment system work?
When will I be charged for my booking?
Why was I charged for a booking when my host declined/expired/I withdrew?
Why did my credit card get declined?
What forms of payment do you accept?
How do I add a credit/debit card?
How do I pay using multiple credit cards?
How long does it take for my funds to be returned from an authorization hold?
How do I get a receipt for my booking?
What is the Peerspace processing fee for guests?
I keep trying to add my card but it says zip code / postal code error
Can I pay for my booking in installments?
How do I redeem Peerspace credit?
How does Value Added Tax (VAT) work? (Non U.S. Guests Only)
What do I do if there is an issue resulting from a booking?
What do I do if the space looks nothing like the listing photos?
What happens if we leave behind personal items after our booking?
What do I do if I have a problem with the host or space?
What if I left items behind during my booking?
What do I do if a host doesn’t show up or I’m unable to access the space?
What do I do if my host is unresponsive after the booking is confirmed or the day of the booking?
What if there are pre-existing damages when I arrive for my booking?
What is the overtime rate?
What happens if I damage something in a space?
How do I pay for extra charges?
Is there a processing fee for overtime and extra charges?
What if I need the space longer than I’ve booked?
How does overtime work?