Guests

Getting Started/General

• What is Peerspace?
• How do I create an account to book a space?
• What type of spaces can I find on Peerspace?
• What are the benefits of booking through Peerspace?
• What do I do if I did not receive the 4 digit code?
• How do I verify my email?
See all 9 articles

Contacting Hosts

• Do I have to create an account to message a host?
• How do I contact a host with no financial obligation?
• Can I have the email or phone number of a host?
• What is a Power Host?
• How long does a host have to respond to my booking request?
• What do I do if a host is unresponsive?

Booking a Space

• How do I book a space?
• How do I book a space using Instant Book?
• How do I create a board?
• How do I manage a board?
• Are there restrictions on how I can use the space?
• What is the cleaning fee charged by hosts?
See all 17 articles

Booking Updates

• How can I update my booking?
• How do I reschedule my booking?
• What if my booking update is declined or expires?
• Why don’t I see the “Update Booking” button?

Payments

• What forms of payment do you accept?
• When will I be charged for my booking?
• How do I add a credit/debit card?
• Can I put down a deposit on a space?
• How do I split payment on multiple credit cards?
• Why was I charged for a booking when my host declined/expired/I withdrew?
See all 11 articles

Cancellations

• Can I cancel my booking?
• What is the cancellation and refund policy?
• How do I cancel a booking?
• How long does a refund take to process back to my account?
• What do I do if a host cancels my booking?
• What if I don’t show up to my booking?

Missed Expectations

• What do I do if a host doesn’t show up or I’m unable to access the space?
• What do I do if my host is unresponsive after the booking is confirmed or the day of the booking?
• What do I do if the space looks nothing like the listing photos?
• What do I do if I have a problem with the host or space?
• What if I left items behind during my booking?

Damages

• What do I do if a booking results in damages or missed expectations?
• What if there are pre-existing damages when I arrive for my booking?
• What happens if I damage something in a space?

Overtime & Extra Charges

• What if I need the space longer than I’ve booked?
• How does overtime work?
• What is the overtime rate?
• How do I pay for extra charges?
• Is there a processing fee for overtime and extra charges?

Account Changes

• How do I change my email?
• How do I change my password?
• Can I have more than one email or account holder?
• How do I transfer my account to someone else?
• How do I switch from Facebook login to email login?
• How do I delete my account?

Reviews

• How do I write a review for a booking?
• How do I edit my review?
• Why do I have to write a review?
• How much time do I have after my booking to write a review?
• How do I view reviews written about me?