Hosts
Everything Peerspace hosts need to know about adding their space to our marketplace and booking it out.
Getting Started/General
- Does Peerspace offer insurance?
- What is Peerspace?
- How do I create an account to list a space?
- How does Peerspace market my space?
- How do I connect with guests before, during and after a booking?
- Why should I keep transactions and communications only through Peerspace?
Becoming a host
- What are the steps to becoming a Peerspace host?
- What information is required on my host profile?
- How much does it cost to list my space?
- How can I make sure I am allowed to list my space?
- Can I list my space if I live outside the United States?
- How can I prepare myself to be a great host?
Adding Your Space & Listings
- How should I categorize my space?
- What types of spaces can I list on Peerspace?
- Which of the listing categories should I list my space under?
- What are the requirements for live listings?
- What should I add to the About the Space section of my listing?
- What should be in my Host Rules?
Editing & Perfecting Listings
- How to add or edit Production FAQ
- How do I add and edit enhanced cleaning to my space?
- How to edit photos and photo requirements
- How to edit individual listing details
- How to edit overall space details
- How do I make a stronger Off-Site listing?
Add-ons
- How do guests access my add-ons at checkout?
- What types of add-ons can I charge for?
- Can I make an add-on required?
- What if an add-on is only available sometimes?
- How do I attach add-ons to an inquiry or booking request?
- How do I create an add-on?
Calendar & Availability
- How do I manage availability on Peerspace?
- Where can I view my calendar?
- How do I block time on my calendar?
- Can I sync a calendar with Peerspace?
- What are my Operating Hours?
- How do I edit my Operating Hours?
Pricing
- How do I price my space if I have a food or beverage minimum?
- What should my base rate be?
- What is a custom base rate?
- How do I set rates for specific days of the week or times of day?
- How do I set tiered rates based on number of attendees?
- How should I price my space?
Payouts
- How do I get paid for a booking?
- How do I find my institution and/or transit number?
- How do I find my Routing and Account Number?
- How do I add or change my Canadian bank account/direct deposit information?
- How do I download my payout history?
- What do my payout statuses mean?
Booking Updates
Cancellations
- What is the cancellation and refund policy?
- What are the cancellation policies I can choose for my space?
- How do I change my cancellation policy?
- What if I need to cancel a booking I confirmed with a guest?
- How do I cancel a booking?
- Can I cancel an Instant Booking?
Overtime & Extra Charges
- What do I do if a guest stays past their booking end time?
- How do I charge overtime?
- How do I submit overtime for bookings with a custom rate?
- How do I add charges to a booking after it has been accepted?
- Is there a fee for additional charges?
- Why are extra charges are processed on different days from my booking payout?
Account Changes
- How do I change my email?
- How do I change my password?
- Can I have more than one email or account holder?
- How do I transfer my account to someone else?
- How do I pause my listings?
- How do I switch from Facebook login to email login?
Account Management
- What happens when I receive a booking request?
- Why shouldn't I let booking requests expire?
- Can I schedule a site visit with a guest before they book?
- What factors determine where my listing appears in search results?
- What is my response time and response rate?
- How do I maintain a healthy response time and response rate?